Manned Guarding/ On Guard 24/7
Despite all the technological advancement and e-Solutions, the reliance of any security management plan remains and shall continue to be, upon its people. As the first point of contact for any organization, the role of security staff is demanding and evolving - being friendly yet firm, alert and presentable and above all, they should be reliable for their skills and integrity. We truly recognize the complexity and continue to explore ways and means for maintaining a fair balance between courteousness and professional sides of this challenge through our 3 C's approach: Careful Selection, Continual Training and Close Monitoring.
Hemaya currently employs more than 3,500 staff from 16 various nationalities including 300 females. Amongst these are Qatari nationals, those born in Qatar and expatriates. This culturally diverse family brings along vast professional experience, social values, and religious beliefs. Engagement profile of these committed members depend upon their assignment, shift hours and operational requirements with a detailed analysis of individual background, communication skills, personality traits and acceptance of our customers. However, in order to diversify their skills and enhance creativity and learning for each member, they are interchanged between different sites to give them all-round experience of security duties such as patrolling, access control, concierge, reception screening, gatehouse duties, CCTV monitoring, etc.
As the requirements of each customer and project are unique, there is an exclusivity element associated with each account. Our frontline staff and account management teams continue to learn more about business environment of our customers and strive to improve along the project life cycle. Successful service delivery is based upon a time tested step-by-step model:
Comprehensive Risk Assessment by our consulting experts
Precisely defined and continuously updated assignment instructions
Pre deployment and post deployment training
Routine inspections and site visits per service level agreements
Exhaustive account management procedures
Quality assurance via a layered approach to see what someone else might have missed
Incident reporting from each account (we respect the confidentiality parameters)
Feedback from our customers and their customers
A firm belief in "Can Do Better"
The commercial aspects of Manned Security are even more challenging due to rising human and living costs. Businesses are constantly looking for areas to reduce security program expenses yet maintain higher standards. To this effect, we develop long term partnerships with our customers which add cost to benefit value through our focused approach and business principles:
Right person for right job is only possible against a right remuneration
Training is a motivator as well as a people development and retention tool
Convergence of people, policies and processes delivers synergy and reduces costs
Progressive migration from man to machine is inevitable